VELORA SKIN Shipping Policy

Last updated: October 16, 2026

Thank you for shopping with VELORA SKIN! We aim to make your shopping experience simple, transparent, and enjoyable.

Order Processing

Orders are typically processed within 1–3 business days, excluding weekends and holidays.

Processing times may vary depending on product availability, order volume, and fulfillment operations. Some orders may require additional processing time.

Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.

Shipping & Delivery Times

We currently ship within the United States.

Estimated shipping time after dispatch is approximately 7–15 days, depending on your location and the shipping carrier.

Please note that processing and shipping are separate stages. Your order will generally require additional processing time before shipment.

All delivery times are estimates, not guarantees. Delivery may occasionally take longer due to carrier delays, weather conditions, holidays, or other circumstances outside our control.

Shipping Costs

Shipping costs, if applicable, will be displayed at checkout before you complete your purchase.

Any available free shipping offers will be clearly indicated at checkout.

Order Tracking

Once your order ships, you will receive an email containing your tracking information, when available.

Tracking information may take some time to become active or display updates after shipment.

Shipping Address

Please ensure that your shipping address is complete and accurate before placing your order.

If you notice an error, contact us immediately at veloraskin.support@gmail.com.

We will attempt to correct your address before fulfillment, but changes cannot be guaranteed once your order has entered processing or shipped.

Lost, Damaged, or Delayed Packages

If your order arrives damaged, is significantly delayed, or appears to be lost, please contact us at veloraskin.support@gmail.com.

Include your order number and a description of the issue. Photographs may be requested for damaged items.

We will investigate the issue with our fulfillment provider or shipping carrier and work toward an appropriate resolution.

If your order is confirmed lost or undelivered, we will provide a replacement or refund as appropriate, consistent with applicable consumer protection laws.

Order Changes & Cancellations

If you need to change or cancel your order, please contact us as soon as possible.

We will attempt to accommodate requests before fulfillment begins.

Once an order has entered processing or shipped, changes or cancellations may no longer be possible.

Any refunds required under applicable law will still be honored.

Contact Us

For shipping questions, tracking assistance, or order concerns, please contact:

VELORA SKIN

Email: veloraskin.support@gmail.com