VELORA SKIN Return & Refund Policy

Last updated: February 12, 2025

At VELORA SKIN, we want every customer to have a positive shopping experience. Please review our return and refund policy before placing an order.

All Sales Final

Due to the hygienic nature of our skincare products, all sales are generally final.

We do not accept returns or offer refunds for change of mind, personal preference, or products that have been opened or used.

This policy does not affect your rights under applicable consumer protection laws.

Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible after delivery.

Email veloraskin.support@gmail.com with:

• Your order number

• A description of the issue

• Clear photographs of the product and packaging, if available

We will review your request and determine an appropriate resolution, which may include a replacement or refund.

Missing or Undelivered Orders

If your order has not arrived within the estimated delivery timeframe, please contact us.

We will investigate the shipment with our fulfillment provider and work toward an appropriate resolution.

If your order is confirmed lost or cannot be delivered, we will provide a replacement or refund as appropriate, subject to applicable law.

Order Cancellations

If you need to cancel an order, please contact us immediately after placing it.

We will attempt to accommodate cancellation requests before an order enters processing or ships. Once processing has begun, cancellation may no longer be possible.

Returns and Exchanges

For hygiene reasons, we do not accept change-of-mind returns or exchanges.

If your order arrives damaged, defective, or incorrect, contact us before sending anything back.

Do not return products without receiving instructions from our customer support team.

Refund Processing

If a refund is approved, it will be issued to your original payment method.

Your bank or payment provider may require additional time to process and display the refund.

Consumer Rights

Nothing in this policy limits or excludes rights provided by applicable consumer protection laws, including rights relating to defective, misrepresented, or undelivered products.

Contact Information

For questions about your order, cancellations, damaged products, or refund requests, please contact:

VELORA SKIN

Email: veloraskin.support@gmail.com